TERMS & CONDITIONS


1. Products, Sizing and Colour accuracy
The actual colour of the products may vary in real life due to the resolution of your monitor screen.
Products may have 3 to 4cm discrepancies compared to real life.
RSP reserve the rights to order the first colour/ or sizings should customers failed to indicate specifications during order.


2. Payments and Fraud
Currency displayed on our website is in SGD (Singapore Dollars).  All payments are to be in within 24 hours after invoice was issued. Failing to do so, would result in your orders being cancelled.
However, should you need more time to make your payments, do email us at mail.rackspaceproject@gmail.com and notify us.
Rackspaceproject takes Fraud cases seriously and the team will not hesitate to take any legal actions against fraud cases.


4. Refunds, Returns and Exchange Policy
All cases will be reviewed through case by case basis.
Attach images of the problem(s) before sending us an email.

- No refunds/ returns or exchanges will be allowed for customers who failed to indicate the specifications during order.
- However, should your products are out of stock, incorrect or a defected product, kindly email us at mail.rackspaceproject@gmail.com.
- All return products should be made within 7 working days after it is agreed between RSP and the buyer.
- For all out of stock products, all refunds will be done during the next weekend after the notification email have been sent.
- We are not liable for any parcels lost through normal postage shipping. No refunds will be made.


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