CUSTOMER CARE


Placing your order
- Submit your order through the order form . If order form is not working,
please email your order to mail.rackspaceproject@gmail.com (please do not send in multiple orders)
- Invoice of the total price of products + postage charges will be issued to you within 24 hours .
(Make sure to check your particulars and ordering details)
- Make your payment to POSB savings 060-84352-0 and revert back with your transaction details before the closing date. 
- Payment will be verified and orders will be placed and taken in . 
- Give 2-3 weeks for the items to reach after the closing date . (Order only if you are willing to wait) .
- Sorting and packaging of all items will be done within 2 days time before mailing them out.


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MAILING RATES :

Normal postage for accessories / apparels : $1.50 | Normal postage for shoes / bags : $2.70
*we will not be responsible for any lost mail under normal postage transaction*
*Every additional items for normal postage items will be an additional of $0.50*


Registered postage for accessories / apparels : $3.75 | Registered postage for shoes / bags : $4.75
*highly recommended ! Tracking number will be provided to ensure safe delivery*
*Every additional items rates will depend on ach of the items themselves*


Self-collection / mass meet-up : Free
*only available at opposite Bukit Merah Bus Interchange *
*BYOB (bring your own bag)*



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ARRIVALS OF ITEMS 

Estimation of arrivals :
Normal postage : 4 to 6 working days.
Registered postage : 1 to 3 working days .

*Rackspaceproject will not be held liable for any missing parcels shipped out by normal postage.
*Registered postage charges will be charged depending on the weight of the item(s) ordered for every additional items .




Refunds :
Refunds for out of stock items will be done concurrently when package have been mailed out .
Therefore , please fill in your account name and number under the order form to make refunds more easier for us and you as well .
Other than that , refunds will be made on a case-by-case basis . 


Sales : 
Order only if you're comfortable with the waiting time (2-3 weeks)
All sales are in SGD .


Payments :
We accept payment via DBS/POSB bank transfer or I-banking only .
POSB savings 060-84352-0



Images :
All images are copyrighted and we made every effort to display the colours as accurate as possible .


Exchanges and Returns :
No exchanges or returns will be done as we made every effort to check each of our item before mailing it out .

STAY IN THE LOOP WITH US!
We'll send you the latest updates of our products and let you know some exciting discount/sales!
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