CUSTOMER GUIDE / GENERAL INFORMATION


1. Ordering, payments and tracking

1.1 Ordering

Submit your order from the order form provided and invoice will be issued within 12 hours.
Alternatively, email your order to mail.rackspaceproject@gmail.com

1.2 Payments

We accept POSB/DBS internet banking and ATM bank transfer; and Paypal (5% charge of grand order total).

1.3 Tracking your order

RSP provides our customers with 1) general mass preorder update and 2) google docs reflecting individual status.
Click here to be directed to our tracking page.




2. Shipping (delivery) time, charges and methods

2.1 Shipping time

Overseas to Singapore: 2-3 weeks * ** and Singapore to customers: 1-3 days*
(*) Monday through friday excluding weekends and public holidays, (**) May take longer to arrive during festive seasons.


2.2 Shipping methods and charges


Normal local postage

Light weight items: $1.50 (first item) | $0.50 (each subsequent item)
Heavy weight items: $2.70 (first item) | $1.00 (each subsequent item)

Shipping time 4-6 working days with no tracking number.
Not recommended, only at customers' own risk. RSP will not be held accountable for lost parcels.
[Note: As out stamps are machine-generated, there will be no official receipt of proof]



Registered local postage

Light weight items: $3.75 (first item) | $0.50 (each subsequent item)
Heavy weight items: $4.75 (first item) | $1.00 (each subsequent item)

Shipping time 2-4 working days with tracking number. Highly recommended.
Maximum weight for delivery 2kg. Above 2kg, opt for self-collection / speed post service.



Smartpac parcels

Flat standard rate of $4.70 with no additional charges.

Fit 4-5 light weight apparels or 1 heavy weight apparel. No shoes / bags.
Shipping time of 3-5 working days with tracking number.



A.M Mail Letterbox

Flat standard rate of $2.70 with no additional charges.

Fit only 1 light weight apparel. No bags/ shoes / bulky apparels.
Expect to receive your parcel by 11:00AM on the next working day. No tracking number.



Speedpost service

Flat standard rate of $25.00 with no additional charges.

Able to deliver above 2kg of weight parcels. Highly insured with tracking number.
Shipping time of 2-4 working days right to your doorstep.



Self-collection (Bukit Merah Bus Int)

Available only at aforementioned place with no charges but on terms and conditions. Read terms here.
Scheduled to be likely on a Saturday around 12pm-12.30pm [approx.]


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